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A
Anonymous
April 30, 2015
Answered

lightroom6 instalation rejects installation on Windows 7 with remark that windows vista is not supported

  • April 30, 2015
  • 2 replies
  • 506 views

I tried to install Lightroom 6 on my Windows 7 System

The installer jejects the Installation with the remark that Windows Vista is not supported by this product

Is that Problem known? Is any solution available?

    This topic has been closed for replies.
    Correct answer

    Hi There,

    Kindly try the steps mentioned below.


    1. Kindly try to create a new Admin user account and try to install it.
    2. Initiate the installation

    Thanks,

    Atul Saini


    Thanks for all your ideas,

    the solution was easy in case you know it. The Installation CD includes an additional Folder "Win Support files", where annother exe-file is included. Using that exe-file the set up works.

    Could be better designed by Adobe.

    Regards

    Michael

    2 replies

    Atul_Saini
    Atul_Saini
    Legend
    April 30, 2015

    Hi Michael,

    Kindly try to install in compatibility mode:

    You can also try:

    1. Right click on the program's shortcut, .exe file, or installation file.
    2. Click on Properties.
    3. Click on the Compatibility tab.
    4. Check the Run this program in compatibility mode for box.

    Thanks,

    Atul Saini

    Ratandeep Arora
    Ratandeep Arora
    Participating Frequently
    April 30, 2015

    Hi Michael,

    You can follow the article: How to troubleshoot issues that may prevent a program from being installed correctly on a Windows Vista-based computer and check whether the installer is running in Compatible Mode or not.

    If the check box for Compatibility Mode is checked and simply UnCheck it and click Apply.

    Run the installer and again and check if it still gives you any error message.

    Let us know if it works or not.

    Thanks,

    Ratandeep Arora

    A
    Anonymous
    April 30, 2015

    Thanks, but compatibility mode is not my Problem. I have Windows 7 installed, but for som reasons Lightroom identifies it as Windows Vista.

    Best regards

    Michael

    Atul_Saini
    Atul_Saini
    Legend
    April 30, 2015

    Hi There,

    Kindly try the steps mentioned below.


    1. Kindly try to create a new Admin user account and try to install it.
    2. Initiate the installation

    Thanks,

    Atul Saini

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