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Participant
February 11, 2020
Answered

ligthroom and photoshop suddenly shuts down the whole computer

  • February 11, 2020
  • 1 reply
  • 533 views

Hello! I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?

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Correct answer bordiecapron

There's a fix!

 

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

1 reply

bordiecapron
bordiecapronCorrect answer
Participating Frequently
February 11, 2020

There's a fix!

 

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

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Participant
February 11, 2020

Thanks a lot! Now everything works fine.