Generally, we recommend downloading from the Creative Cloud desktop app page.
Once installed, you can access the Creative Cloud desktop app by clicking the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS).
Then, you can use the Creative Cloud Desktop App to install apps.
Creative Cloud Help | Download, install, update, or uninstall apps
If you prefer to install from the Prodesign direct downloads, it is imperative that you follow the "Important Directions" on their page before downloading. (scroll down to where it says "important directions".
This is copied from their page: Important Directions:
You need to have a free Adobe account and be logged into it to use the links below, as Adobe sets a session cookie on your browser that allows you to access the direct download links. Otherwise, you will receive an “access denied” or “resume your download” message preventing the connection. So please follow these instructions carefully or the links will not work!
- Adobe recommends temporarily turning off any surfing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software.
- Click «HERE» to visit this page first, before clicking any of the links in the table below – this is critical!
- If asked, sign in with your Adobe ID or take a minute to create one for yourself.
- Now close any windows that popped up and cancel any downloads that started.
- OK! Now you’re logged in at Adobe with the trials cookie set, so you can instantly download any of the software below. Just make sure you have enough disk space.
- Download the files either by clicking directly on the DDL links, or by right-clicking and choosing “Save Link As…” on the popup menu.
- For Windows, the download is either an .exe file or a zip file (with a .7z or .zip extension). If not an .exe, then you can use a free utility like 7-Zip to extract the installer from the .7z or .zip file. For the Mac, it’s always just a single, straightforward .dmg file for each program. [Update: For Dreamweaver only, please see this additional step.]
Pattie
moved from Adobe Creative Cloud to Creative Cloud Download & Install