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saschaw43003213
Participant
May 29, 2024
Answered

Lizenzaktivierungen löschen

  • May 29, 2024
  • 2 replies
  • 250 views

Hallo Zusammen, ich habe einen Kunden der alle 3 Jahre aufgrund von Leasing einen neuen Rechner erhält. In der Vergangenheit wurde wohl versäumt die Software CS 6 Design Standard vom alten PC zu deinstallieren um sie auf dem neuen PC zu installieren. Nun stehe ich vor dem Problem, dass die zugehörige Seriennummer aufgurnd von zu vielen Aktivierungen nicht mehr zulässig ist. Die alten PCs sind leider schon längst bem Leasinggeber gelandet bzw. vernichtet. Gibt es die Möglichkeit sämtliche Aktivierungen zu einer Seriennumer zu löschen? Im Adobe Account sehe ich zum Produkt leider keine Rechner. Darüber könnte man sicherlich PC-Aktivierungen löschen.

 

Vielen Danks chon einmal für eure Hilfe.

This topic has been closed for replies.
Correct answer kglad

no.  the only way to deactivate is to use a computer that currently has an activation associated with it.  currently there's no work-around and no alternative.  ie, things changed recently so if you check older posts you'll see lots of recommendations to request an "activation count reset" from adobe.  that's no longer possible.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 29, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 29, 2024

no.  the only way to deactivate is to use a computer that currently has an activation associated with it.  currently there's no work-around and no alternative.  ie, things changed recently so if you check older posts you'll see lots of recommendations to request an "activation count reset" from adobe.  that's no longer possible.

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