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H
HeinzKaE
Participant
December 11, 2021
Question

Lizenzprobleme nach Festplattentausch

  • December 11, 2021
  • 2 replies
  • 298 views

Hallo,

vielleicht kann mir hier jemand helfen.

Nachdem ich heute meine Festplatte geklont habe, weil die alte zu klein wurde, ist meine Lightroomlizenz von LR Classic weg. Gestern habe ich noch damit gearbeitet.

Falls das wichtig ist, ich arbeite mit WIN10, die Festplatte ist eine SSD Samsung 860 Pro.

In meinem Adobe Account ist unter Abos auch nichts mehr drin.

Wenn ich LR öffne, wird mir ein kostenloses 7-Tage Abo angeboten.

Was kann ich machen?

Wie kann ich direkt Kontakt zum Support aufnehmen?

Um schnelle Hilfe wäre ich sehr dankbar.

Gruß Heinz

 

 

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
December 12, 2021

Please take a look here: Purchased Creative Cloud apps appear as trial versions (adobe.com)

If this doesn't help please try the steps below:

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

 

If this doesn't help you have to contact the Adobe support byclicking the link below.

https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 11, 2021

    Cloning a drive does not always work

    -https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

     

    Then do a fresh install

    When you have a subscription, sign IN to your Adobe account
    -Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
    -https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

      H
      HeinzKaEAuthor
      Participant
      December 11, 2021

      Hallo John,

      thanks for your answer.

      I allready have an Adobe account sinse years but when i sign in it does not show my lisens.

      Do you know, how can i directly contact the adobe support.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      December 11, 2021

      A paid Creative Cloud subscription is essential. Log-in below to ensure your subscription is active and your payment details are current.  Be sure you are logged-in with the correct Adobe ID (email) and password.

      https://account.adobe.com/plans

       

      Install Creative Cloud desktop app.

       

      1. Open CC Desktop App.
      2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
      3. Click on your Avatar again.
      4. Sign-out of Creative Cloud.
      5. Close all apps.
      6. Restart your computer.
      7. Open CC Desktop app.
      8. Click your Avatar.
      9. Sign-in with your paid ID and password.

       

      Nancy O'Shea— Product User & Community Expert
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