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haylebob1762
haylebob1762
Participating Frequently
July 7, 2018
Answered

Lizenzprüfung mit Adobe Applicationmanager schlägt fehl

  • July 7, 2018
  • 2 replies
  • 2757 views

Hallo,

seit heute kommt bei jedem Start von LR oder PS die Meldung

"zum Überprüfen der Lizenz ist Adobe Application Manager erforderlich,

Die Anwendung ist jedoch beschädigt oder fehlt Laden Sie von Adobe

Application Manager unter http://www.adobe.com/go/applicationmanader_de

herunter!".

gesagt getan, leider geht das nicht, mehrfache installation des Application Manger

bringen keine Abhilfe,

Deinstallieren geht auch nicht es kommt die Meldung

"Creative Cloud Desktop wird gerade verwendet und kann nicht installiert werden..."

Was kann ich noch tun um dies Fehlermeldung loszuwerden?

viele Grüße

Michael

    This topic has been closed for replies.
    Correct answer kglad

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    2 replies

    haylebob1762
    haylebob1762Author
    Participating Frequently
    July 7, 2018

    Hello,

    thank you it works.

    Michael

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 7, 2018

      you're welcome.

        R
        RUEDIGER0D44
        Participant
        December 28, 2020

        Hi There,- what about plug-ins and preferences? Thank you,

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        July 7, 2018

        uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        restart your computer (don't skip this)

        reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

        if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

        use the desktop app to install your cc programs/trials

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