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Kaihong5FCE
Participant
March 25, 2021
Question

Loading Creative Cloud...Stuck

  • March 25, 2021
  • 1 reply
  • 622 views

I start the membership and download lightroom, photoshop a few days ago. Everything is working properly although occasionally crash. Every the lightroom/photoshop crashed I click send the report.

 

Today 25th May I open lightroom and the "login window" pop up and disappear and it repeated infinitely. In other words, I can't open Lightroom or Photoshop. I can't log in to Creative Cloud App.

 

I have try literally all methods posted in the community, like uninstall&reinstall, repair visual C+++, WIM Service, restart my PC, update to latest window version, retriaving&storing license information etc....

 

Please help......I put some screenshots FYI

 

 

 

 

 

 

 

 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 25, 2021

Kaihong, from your screenshots, it appears something is blocking the required connection to Adobe servers. Are you ever able to sign in, or do you always receive the blue spinning wheel in every window?  For more information on how to correct this behavior, see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html.

 

Please update this public discussion forum thread if you have any questions about the solutions listed/.

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