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hitapia
hitapia
Inspiring
January 1, 2019
Answered

Loading is not finished. again and again...

  • January 1, 2019
  • 3 replies
  • 956 views

Hi~

I can not install any app by adobe creative cloud, because adobe creative cloud app is not finished from loading.

I read some forums, so I tried all.

- Delete all adobe app & creative cloud using clean tool.

- Kill adobe process & delete OOBE folders

- Reboot about 30 times.

- Re-install about 30 times.

- Repair about 10 times(loading -> need to repair for using adobe create cloud -> repair -> loading -> need to repair for using adobe create cloud -> repair...)

I decided format my all disks and re-install windows 10 pro(64bit).

But, it was not fixed.

I re-install OS(Windows 10 pro(64bit)) 3-times.

- Install(with format) -> Install V3(vaccine) -> Install Adobe Creative Cloud -> Loading-> Repair -> Loading...

- Install(with format) -> Install Adobe Creative Cloud -> Loading-> Repair -> Loading...

- Install(with format) -> Turn firewall off -> Install Adobe Creative Cloud -> Loading-> Repair -> Loading...

I think it is not problem in my PC, but adobe creative cloud application.

What is the exact solution for this issue?

This topic has been closed for replies.
Correct answer hitapia

Updated!

It was FIXED!

3 Adobe Support Agents helped me in remote access about 12 hours totally. They tried so many various things.

- Remove all adobe apps by clean tools.

- Rename or remove OOBE Folders

- Remove registries

- Safe-mode boot

...

But, they didn't fix this issue. this issue was escalated upper staffs.

So I tried to re-install my OS one more time. At that time I found a disk that did not show in file explorer.

I checked this disk in disk management tool, it took huge long time to list up.

I removed(detached) this disk in my PC, format again and install OS.

I installed Adobe Creative Cloud desktop app, It worked! with any delay!

I thought ACC checked disk information when it started. If there is a bad disk, ACC is hanging with spinner.

Thank all! I FIXED this issue perfectly today.

3 replies

hitapia
hitapiaAuthorCorrect answer
Inspiring
January 4, 2019

Updated!

It was FIXED!

3 Adobe Support Agents helped me in remote access about 12 hours totally. They tried so many various things.

- Remove all adobe apps by clean tools.

- Rename or remove OOBE Folders

- Remove registries

- Safe-mode boot

...

But, they didn't fix this issue. this issue was escalated upper staffs.

So I tried to re-install my OS one more time. At that time I found a disk that did not show in file explorer.

I checked this disk in disk management tool, it took huge long time to list up.

I removed(detached) this disk in my PC, format again and install OS.

I installed Adobe Creative Cloud desktop app, It worked! with any delay!

I thought ACC checked disk information when it started. If there is a bad disk, ACC is hanging with spinner.

Thank all! I FIXED this issue perfectly today.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 1, 2019

are you able to download the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

if so, are you able to install the desktop app?

if so, is there a particular point (eg, 5%, 49%) of the installation of a cc program via the cc desktop app where your install hangs?

hitapia
hitapiaAuthor
Inspiring
January 1, 2019

Sure, I download official app. I have a license adobe photography plan.

if so, are you able to install the desktop app?

- Yes, I installed Photoshop App after kill all process about adobe in process list. But I could not install LR.

I thought that I was able to install just single application(Photoshop or LR), because second installation would be installed by adobe creative cloud.

It means, I can not install any app by adobe creative cloud.

if so, is there a particular point (eg, 5%, 49%) of the installation of a cc program via the cc desktop app where your install hangs?

- Nope.there was not any progress. just spinner for about 5 min. After than a error alert was shown.(close? repair?)

I clicked repair button, loading again after repair.

Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 1, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 1, 2019

    I think the problem is your network connection. I do not currently have a solution or suggestion. But with all you’ve done, a clean install should work.

    ABAMBO | Hard- and Software Engineer | Photographer
    hitapia
    hitapiaAuthor
    Inspiring
    January 1, 2019

    Hi~

    I checked my network already.

    Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

    There was no problem.

    What does a clean install mean?

    I just delete all of adobe apps and cc by clean tool. is there any install package for clean installation?

    Thanks for your reply.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 1, 2019

    it's not clear to me you have a network issue.  can you answer the msg 2 questions?

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