Locked out of applications

Question

Good dayI have two Adobe accounts, one without payments which I just used to use to trial products, and one with a $10 / month subscription plan. The problem is the Creative Cloud is locked into the trial account, as are all the associated desktop applications, which means although I am paying for them, I cannot use them except in trial mode. I have tried to uninstall CC but it says I cannot because I have desktop applications which depend on it. I have signed out of the trial account and signed into the subscription account, but the CC and the application remain firmly tied to the non-paying account. Any ideas? Thanks a lot.

Nancy OShea · Answer

You need to log-out of your free account by clicking your avatar in Creative Cloud desktop app.
Restart your computer.
Open Creative Cloud desktop app
Log-in with your paid ID and password.
See below for mote tips.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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