[Locked: Outdated information] How auto-renewal works

So, I went to cancel and get a refund on my auto renewed account-- 2 days post renewal.  I was advised they cannot do this.  I was then advised they can offer me a cheaper plan, but will keep the account.  Then they said they can't refund.  Then I found the email with the terms of cancellation and mention of full refund when cancelled within 14 days.  WOW, just wow.  So they don't even know what is printed in their auto-renew emails t they so lean on for sticking to their apparently wrong "no refund" policy.

Read your auto renew email if still having issue-- this was in january 2017

any update regarding the "Disable auto renewal"?   you auto renewed my subscription.  No email no notification.   Now I have to pay a fee to cancel????

Not being able to turn off auto renewal should be grounds for a law suit, how can we get this ball rolling?

ADOBE, Are you not hearing your customers???

Seriously. How thick can you be?

How come this matter goes on and on? I just joined the affected customers group from your flawed subscription mechanism.

It's a shame such a great company gets that low in standards as sole purpose of extorting money out of loyal customers.

Good bye.

Listen up guys. I just put a block on my credit card to stop them from auto-renew paying.  Problem solved from my end, because that is some BS tactics written up by management.

I purchased a monthly membership in October 2015. I called to cancel my service last month because I was afraid of "auto renewal." Today I logged in to my account to make sure it was cancelled but found it wasn't. I tried to cancel it myself online but it tried to charge me 50% of the upcoming year's membership.

I immediately called Customer Service who of course gave me the song and dance about why I should stay with Adobe. I told them no, I am cancelling and refuse to pay the cancellation charge. At first I was told there was nothing they could do. I then told them I am in charge of a Adobe subscriptions for a large company and would start looking elsewhere if they did not cancel my policy without charging me.

The customer service rep (who was honestly very nice and I know just following the script created for him) put me on hold so he could speak to the manager. He came back and told me he would cancel my policy with no charge. Obviously I need to follow up on this again to make sure it actually happens.

Just be firm with them and hopefully they will let you cancel without the charge. For me, I think it helped that I was so close to renewal time.

I subscribed to Adobe Cloud and have had tons of issues with the product and with Adobe customer support. Every time I call I am outsourced to a call center in India and they are pretty ruthless. A lady hung up on me, three of the representative and two managers were defensive — they were right and I was wrong and that was present from the very beginning. They were not empathetic or showed any concern or want to resolve an issue. I have never experienced this kind of customer service in my life and based strictly on this factor my view on Adobe is rather poor. I do not recommend anyone to subscribe to their services. There is a lot to this story, but to sum it up, it's particularly about one major issue. My reason for complaint was to get a refund and close my account due to the fact that my credit card was updated without my consent. This is very alarming!

My credit cards were lost/stollen and I did not update my credit card information in my account manager settings. I did receive an email from Adobe that stated my old credit card had been denied, but no where in the email did it state my credit cards would sync. I don't even use an online wallet. I did forget to update my information and a week later my new credit card had been charged the monthly subscription fee. I got scared! I have had to update many of my online subscriptions with Apple, Amazon, Square Space, etc. However, those companies never updated my credit card information, I had to do that manually. What Adobe did felt violating. When I asked the Adobe representatives to send me my signed contact that stated if I lost my credit card that they would automatically update, they refused. When I called Adobe to explained what happened the first time, the Indian woman told me it was my responsibility to pay. I have requested my account to be closed without being charged, and they refuse because when I signed up I agreed to a contract. They have charged me a fee for breaking the contact. I want refund for this and they will not refund me. I'm so upset, mostly with how I've been treated that I am seriously considering advising a lawyer. It's the principle and for a large corporation to give me a refund for $64 is absurd!!

This is really bad business.

I have the full creative cloud and was going to change to Photographers plan but after find out how is adobe policy about auto-renew I will not change my plan; I will cancel and try to avoid any kind of subscription of adobe cloud services.

I believe this is not related to customer service as they just follow instructions; it is more about the people who drive the business.

Good luck to the ones who subscribe to adobe plans.

Iv'e been on the fence for a long time whether or not I want to pay for adobe photoshop..

And I almost subscribed today, but after reading this thread, the horrible ordeals that customers have gone through with adobe customer service, that it auto renews and there is no option to turn it off, other than canceling in the last moment..

This is all waaay worse than I had thought, and I had already thought poorly of subscription models, which is why I was struggling in the first place.

So here's what I'm doing...  I'm going to use every single last competitor product until I find something suitable, and if I can't, I'd rather find other ways to use the software.. Maybe discounted CS6 from foreign users or something.

I really appreciate the former users in this thread discussing these issues so I didn't have to be overwhelmed with dissatisfaction on my own.

Adobe reps, if there was no auto renew, I would have purchased, but the frustration in this thread is maddening.

What a freakin ordeal it's been trying to deal with Adobe Customer Service. Once they've got your money they do NOT let go, Adobe is ruthless against its customers. Auto-renewal got me good, I've been burned and won't be buying Adobe software again, that's for sure. And being the kind of IT guy that gets asked about what software to sue for X and Y, it's usually not a good idea to work so hard to screw customers like me out of more and more money.

Signed up to CC for a year, never got any notification that it would renew, didn't find out it had until 3 months later when I saw all these $29.99 scattered throughout a bank statement. Tried to cancel (which was inconvenient, frustrating and patronizing in itself) and got hit with a ~$130 cancellation fee. Totally absurd, considering I didn't need or want CC for a second year. Been in contact with 3 different reps and seem to be getting nowhere. It got "escalated" to the appropriate team (who you are NOT allowed to speak with and explain the situation) and recieved an email 5-6 days that basically amounted to "no refunds coz t&c soz lol". I'm not going to give up on this, I would've cancelled the second I got a notification I was nearing the end of my subscription, so surely Adobe is to blame if they failed to notify me?

If I had the option to not auto-renew, then this would never have been a problem, but Adobe has chosen not to implement that "feature" in order to get this kind of money out of customers who had other things on their mind at the time. Such an unbelievably bad attitude towards its customers. Can't believe this is still such an issue THREE YEARS LATER.