[Locked: Outdated information] How auto-renewal works

I signed up for a 1 year student account.  The account renewed automatically. I tried going into my adobe account manager and was unable to gain access. I reset the password a few times and still could not get access.  Two months later I noticed on my bank statement the cost of the Adobe service had increased to $29.99.  I tried canceling the account but the charge was $149.95.  I spoke to an Adobe rep who offered two months free service.  After much discussion they offered the plan at $19.95 a month.  I cancelled the service to end 3/30/16.  They charged $149.95 on 3/15/16. Not doing business with Adobe is better than being held hostage.  There are very good open source software that is comparable to replace Adobe.  I did not agree to a renewing contract.  I did not agree to a 1/3 price increase. I did not agree to an open ended forever, with no contractual end date contract (is there such a thing?).  Anyone wishing to pursue a class action, please include me. 

Wow. why the hell won't they let customers turn off auto renewal for annual subscription? talk about inconvenience.. I have to remember to cancel exactly after one year or else I have to pay another year xD great. don't worry. I will mark the day I have to cancel my subscription(june) and remember never to have anything to do with adobe. this is just like a cheap scam tbh.

I hope many more people are aware of this before they fall into this trap.

What about manual renew button? So I can renew subscription before they bill me for the next month. I don't now what happen but Adobe accept my debit mastercard when I order it annual yearly with billing circle monthly. But the problem is they can't auto bill me in the next month because debit mastercard don't have that function. Also, I don't have credit card.

Super frustrating. Last year at renewal time, I spent a substantial amount of time on a Chat with a rep who canceled my existing CC account, activated a new account at $29.99. Then, Adobe proceeded to double-bill me for several months. It much, much time for them to get it right.

My next renewal is on 6/30. Here's my latest strategy. Sign into your account. Click on "Manage Account". Re-sign in if required. Under "Plans & Products", click "Manage plan". Under "Plan details", click "Cancel plan". You'll be taken to the window below where you can request cancellation on the last day of your current subscription, effectively (and deceptively on Adobe's part) canceling Auto-Renewal.

One other note - get everything in writing. That means either performing your new transaction via Chat or Email. (Remember, a phone conversation is as good as the paper its written on.) Good luck! Adobe Renewal time is a nail-biting time of the year, second only to the Holidays and Family Reunions... ;-)

I just went through this again. No notification, but I was "automatically" extended a year. Took me 37 days to notice and guess what... I had to SCREAM at customer service rep in chat.

I only noticed because I decided to downgrade from the $49.99 plan to the Photography Plan and was told:

You can't do that. You can cancel your current plan (early termination fee!) and create a new plan (new 1 year term required).  Did I mention that all this nonsense can only be accomplished via chat or phone?  You can open and upgrade online with just a few clicks.  In my case, it took 50 minutes of chat to convince the rep to cancel my plan without a fee.

The first attempt to dissuade me was to give me 2 free months. The second attempt was $29.99 monthly service. I mention this, because perhaps EVERYONE should waste 50 minutes demanding the same thing until Adobe figures out how user hostile they are.

I just signed up today for a business account. They told me I could disable auto renewal but there is no option for it. It looks like I'll need to cancel credit card and get another one as I will not tolerate an auto renewal.

I went through this last August after my $29.99 upgrade subscription rolled over for the first time.  There was no notification until my credit card was suddenly charged $49.95 several days before the end of the term.  I stupidly didn't notice the price had increased until the AMEX bill arrived, and then I used the "chat" feature to contact Adobe customer support and was told that I missed the post-renewal cancellation window (I guess you can cancel for the first week or month, or something like that).

I had previously upgraded suites and purchased individual products a few times over the last few years, so have other serial numbers that would be eligible for the initial upgrade pricing, but that's not allowed -- one per customer. Really terrible customer service policies.

So on the chat, after 20 minutes of back and forth about how I could take advantage of the promotional pricing, the agent "checked with a supervisor" and told me that they had agreed to give me the $29.95 rate for another year and I would see a credit on my next billing cycle for the past month.  I agreed that's what I wanted and disconnected.  Sure enough, no such billing change was *ever* made and I just don't have the time or energy to deal with these morons again, since they apparently just lie and move on to the next victim.  If anyone from Adobe is reading this, please check the customer service chat interaction on my account from last August or September or so and you'll see that I'm telling the truth.

So I came here today looking how to prevent auto-renewal this time and have learned that it's apparently not possible.  Thanks a lot. I guess I'll be counting the days, do my best to cancel at the end of the term, and if the charge comes through, dispute it with AMEX.  Then, if I'm not too disgusted, I'll sign up again for a new account with one of my other licenses.

But hold the phone -- I've been trying to download Adobe Muse for a week but just get a while screen in the Creative Cloud app (the only way to download, apparently).  Now I learn that the website or authentication system has been borked and Adobe has wasted a bunch more of my time.  They better hand out some service credits pronto.  Update: got it working by deleting file "%USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db".  Still, another evening down the tubes.

Thanks for the opportunity to rant.  And don't trust anything an Adobe agent tells you on the phone or on a chat.  They lie.

I have spent an hour on the phone with Adobe (after a sluggish chat session with someone who either types a one word per minute or fields a dozen sessions simultaneously) and they cannot produce a single thing in their terms and conditions anywhere clarifying how renewal works.  Even at the highest supervisory level, they think it's sufficient that the terms say you can always call customer support.  If my lawyer told me that, I'd fire him/her.

Until Adobe's called out on this, they won't change a thing.  It's of course obvious to all of us why they hide the ball (maximizing profits, sneaking in renewals under cover of night), but trust me, after wasting an hour I'll never get back investigating this, the bottom line is, they don't care and they will not give you the option to cancel auto-renewal.  They will bill you at the beginning of the new term with the option to cancel AFTER that.  Otherwise, you have to cancel your entire membership well before the renewal date, at your own peril (and possibly subject to a fine).

To anyone who reads this, they won't change until we demand it, and until the press picks up on it and calls them out on it...

You mean there is someone on planet Earth that doesn't want to renew a CC subscription? ... I find that hard to believe since Creative Cloud is the greatest solution since sliced bread ... I find it difficult to comprehend that there is indeed a user that no longer wishes to be, "another layer of revenue," (instead of a valued customer) added to the Adobe financial coffers ...

There is no online cancelation method that you can do yourself, and there is no way to just stop the automatic renew process. All the methods mentioned in the FAQ are lies. They do not work.

You need to contact Adobe so they can give you a sales pitch why the Creative Cloud is such a 'great deal' and you really should reconsider leaving. I've been there... not fun.