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Participant
November 28, 2012
Answered

[Locked] Why is Captivate not part of Creative Cloud?

  • November 28, 2012
  • 106 replies
  • 101382 views

Why is Adobe Captivate not part of Creative Cloud?


It seems it would be a great addition to workflows that require screen capture + publishing. As a creative, I often need to integrate screen capture videos in projects such as trailers, web site or application videos, or simply product presentation. Unless explained, I just don't see why it's not part of the Cloud package...  Now I have to consider buying Camtasia or using crappy freewares...

Correct answer Nancy OShea

Referring the community to this link makes sense because that is the only thing you can suggest for us to do.  Knowing the community would have wanted the product included in their subscription in the first place and instead,  making us have to vote does not. To make things easier in the future just know we want all developed apps included in our subscription.  Even if that means some premium tier plan that costs a bit more monthly...  voting is just silly.  Voting still hasn't brought a simple spell checker to Adobe Story. Good thing you guys legitimately happen to be one of the best companies ever or this stuff would really haunt you.


Captivate is convenient  to use for e-Learning projects but it's not the only tool available to us.  As Full Creative Cloud Plan members, we have access to all the products we need to create rich multi-media and e-Learning content providing we have the coding skills and know-how for it.

 

If Adobe wants to keep Captivate (formerly called e-Learning Suite) as a separate product offering, that's their prerogative.  There may well be contractual / legal reasons for this that we as product users know nothing about.   In short, it's not our decision to make.

 

Finally, I think this thread from 2012 has run its course.  I am locking it from further posts.  If someone has  compelling reasons for unlocking it, please private message me.

 

 

Happy 2018!

106 replies

Participating Frequently
January 1, 2018

The exclusion of Captivate from the CC suite is the sole reason my company chose to NOT sign up for CC licenses for my team. C'mon, Adobe.. you're killing me here.

Participant
October 29, 2017

+1

jessicaj25699515
Participant
October 11, 2017

You got my vote. Give us Captivate please. This is a very useful app.

Thanks

matthewo00
Participant
September 24, 2017

Hey I tried clicking your link to upvote including Captivate in the suite. (who thought it was a good idea to not include it? )
But it's saying I'm not authorized to view your thread.  I'm a paid up member of the Creative Cloud suite, so whats the deal?

Anyway - Upvote!

Participating Frequently
September 24, 2017

I had a similar problem on another topic - yet another Adobe bug!

matthewo00
Participant
September 24, 2017

Strikes me as a moderator setting up a voting system to address the question on the forum.  As soon as there were notable results it would have been taken to management for advice.  Now it's disappeared with a standard system message replacing it? I doubt that's a bug. Sigh.

Good Customer Service rule #1 = Set Expectations.  Even if the expectation is negative, being honest will avoid long forum strings of angry customers.  A problem can make people disgruntled, but wasting their time on a problem will make them furious.
Good Customer Service rule #2 = If possible - First Time Resolution.  If the answer is "There are no current plans to implement Captivate". Then say that.  We won't be happy but we also won't waste our time searching for options that aren't there.  And we'll even be happily surprised if the policy changes in the future.

Sorry for venting a bit but I trained Marks and Spencer staff for a long time.  Frustrates me when big companies ignore the basics.

Participating Frequently
September 22, 2017

To pay as much as we're paying for a subscription to Creative Cloud and not have access to all of the Adobe programs like Captivate is a ripoff.

I need a few of the Adobe programs so I will keep subscribing, but I won't pay them any extra for screen capture software. I need it so I'll buy it from another company.

I'd like to migrate out of Adobe CC but will have to check out the competition first. 

Nancy OShea
Community Expert
Community Expert
September 22, 2017

I think what many people forget is that Captivate isn't just screen capture software, it's a whole e-learning tool.  And e-learning is a niche space that most Creative Cloud users don't need.   Using Captivate just for simple screen captures would be like swatting flies with a sledgehammer. 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
September 22, 2017

Nope, not forgetting that, but thanks for thinking of it. I don't need simple screen capture,  need an e-learning tool, will not be paying Adobe more money as it feels like we're way into in ripoff territory now. Will buy something different and make it work for me.

Participating Frequently
September 8, 2017

I really think it sucks that Adobe haven't already done this, it's been a howling oversite for years, as it stands at present there are far too many bugs in CC software creeping through, Adobe decided to make their products a SAAS model, right now they are failing us!

Samuel_Ramsan
Participant
September 8, 2017

I use 3 or 4 apps from my Creative Cloud subscription, all the rest are just there, unused, untouched...

I would trade all the apps I don't use on my Creative Cloud subscription to have Captivate amongst the 3 or 4 that I use.

No point on having so much stuff I don't need and not having one that would be a 4th gem on my Creative Cloud Arsenal.

Just saying... I hate to admit that I'm pulling my hair out trying not to renew camtasia right now.

I Love Adobe Creative Cloud, I hate not being able to choose the stuff I need and delete the one that I don´t.

Participant
August 23, 2017

I agree. Was surprised to learn today that Captivate was not included in our Creative Cloud subscription.

John Waller
Community Expert
Community Expert
August 23, 2017

What's included and not included in the Cloud seems to surprise many people although I'm not sure why. Inclusions are clearly displayed on Adobe's website

Adobe Creative Cloud desktop apps | Adobe Creative Cloud

Participant
August 23, 2017

Captivate should be part of CC!

Inspiring
August 9, 2017

Count my vote. This absolutely should be in,