Login errors

Question

downloaded photoshop. entered an incorrect email when signing in. have gone through the walkthrough of how to delete the email data (wont let me) it says 'the action cant be completed because the file is open in Creative Cloud. ensured that no programmes are running in background, restarted laptop etc. help?!! also tried to just delete photoshop but i need to sign in to delete it....

John T Smith · Answer

>entered an incorrect email when signing in

What MAY work is to completely clean everything Adobe off your computer... sign in with your correct account... install again

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html may help

or

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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