Participant

Answered

LogTransport2 Update problems...

Forum|Forum|12 years ago
November 5, 2013
23 replies
31875 views

I'm trying to update many apps from my cc app,... then i get the message: close LogTransport2,... so i don't know how to close it... -mac OsX Mavericks-

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Correct answer MulkeyMedia

I'm having this problem as well. Need solution please.

I was finally able to update Premiere after opting out of the Product Improvement Program then restarting my computer. I'm using an iMac with a Fusion drive, and I've read in other forums that machines with SSD and flash storage are having issues with this.

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markus_m

Participant

Same problem when updating an application with Mac OS X running with this message in the Adobe CC App: »close LogTransport2«. Starting the activity monitor but no process with this name is shown also in Terminal. Strange! Any further ideas? Thanky a lot!

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Anonymous

Thanks man !

robind89763286

Participant

The easiest way is probably to open the Activity Monitor (Mac), Tasks Manager (PC) and force the LogTransport process to quit :-)

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Toreo77

Participant

I found that quitting the process through the activity montior worked best for me.

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EofAJ

Participant

I had the same issue. Opened the Activity Monitor, found the LogTransport2 process, double clicked it, then force quit. The update continued without any more errors.

Hope this helps.

S

Serene_video0D4C

Known Participant

Perfect -- thanks EofAJ! Terminal "top" didn't show LogTransport2 running, but the Activity Monitor did.

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Michele Whitmon

Known Participant

Had the same problem on a Win 7 box. Had to open the Prelude and opt out of the Software Improvement Program.

John Waller

Community Expert

Try

Help > Adobe Product Improvement Program
Click Do Not Participate

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MulkeyMedia

Participant

Which application's help menu are you referring to? I didn't see that option in Creative Cloud Updater.

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MulkeyMedia

Participant

I see now that it is an option in the help menu of each individual app that will not update. I clicked "do not participate" in Premiere Pro CC, closed the app, retried the update, and I'm am still getting the LogTransport2 error at 66% through the update.

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