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Participant
November 5, 2013
Answered

LogTransport2 Update problems...

I'm trying to update many apps from my cc app,... then i get the message: close LogTransport2,... so i don't know how to close it... -mac OsX Mavericks-

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    MulkeyMediaCorrect answer
    Participant
    November 6, 2013

    I'm having this problem as well.  Need solution please.


    I was finally able to update Premiere after opting out of the Product Improvement Program then restarting my computer. I'm using an iMac with a Fusion drive, and I've read in other forums that machines with SSD and flash storage are having issues with this.

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    23 replies

    markus_m
    Participant
    November 16, 2021

    Same problem when updating an application with Mac OS X running with this message in the Adobe CC App: »close LogTransport2«. Starting the activity monitor but no process with this name is shown also in Terminal. Strange! Any further ideas? Thanky a lot!

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    Anonymous
    March 3, 2016

    Thanks man !

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    robind89763286
    robind89763286
    Participant
    November 18, 2015

    The easiest way is probably to open the Activity Monitor (Mac), Tasks Manager (PC) and force the LogTransport process to quit :-)

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    Toreo77
    Participant
    January 6, 2014

    I found that quitting the process through the activity montior worked best for me.

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      EofAJ
      Participant
      November 8, 2013

      I had the same issue. Opened the Activity Monitor, found the LogTransport2 process, double clicked it, then force quit. The update continued without any more errors.

      Hope this helps.

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      Serene_video0D4C
      Known Participant
      November 11, 2013

      Perfect -- thanks EofAJ! Terminal "top" didn't show LogTransport2 running, but the Activity Monitor did.

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      Michele Whitmon
      Known Participant
      November 11, 2013

      Had the same problem on a Win 7 box. Had to open the Prelude and opt out of the Software Improvement Program.

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      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      November 5, 2013

      Try

      1. Help > Adobe Product Improvement Program
      2. Click Do Not Participate
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        MulkeyMedia
        Participant
        November 6, 2013

        Which application's help menu are you referring to? I didn't see that option in Creative Cloud Updater.

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        MulkeyMedia
        Participant
        November 6, 2013

        I see now that it is an option in the help menu of each individual app that will not update. I clicked "do not participate" in Premiere Pro CC, closed the app, retried the update, and I'm am still getting the LogTransport2 error at 66% through the update.

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