Skip to main content
Participant
May 12, 2014
Question

Looking for my serial number under subscription on adobe acroBat pro X1 is chewing all of my important seconds in my life.

  • May 12, 2014
  • 1 reply
  • 209 views

Looking for my serial number under subscription on adobe acrobat pro X1 is chewing all of my important seconds in my life. I purchased today 19.99 and I want to start my testing in this software but there is no way I can find any serial number in my email or in my account?

    This topic has been closed for replies.

    1 reply

    Rajashree Bhattacharya
    Legend
    May 12, 2014


    On May. 12, 2014, you purchased the Subscription of Acrobat XI Pro.

    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.

    So you need to login with your Adobe ID and password to activate the cloud membership.

    Log out & log back in of the CC Desktop App.

    In case it is not signing in successfully please try the following:

    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

       Windows:

       In windows 7 navigate to following location:

         /windows/system32/drivers/etc

       1. look out for "Hosts" file

       2. Open it with notepad

       3. Check if you have any entry for Adobe

       4. Remove the entries and try again launching any product from CC

       Mac

       1. Please click on "Go" and navigate to /private/etc

       2. Open "hosts" file and check out for any entries for Adobe.com

       3. Remove the entries and save the file

       4.  try again launching any product from CC

    You can refer :

    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.


    Please let us know if it worked.

    Regards,

    Rajshree