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M
maxflyer
Participant
March 25, 2021
Question

Looking for some advice

  • March 25, 2021
  • 2 replies
  • 314 views

I work with the military as a contractor and need access to Adobe CC on disconnected systems. I have reached out to Adobe several times on options. I usually get a response similar to, "Hi! My name is ______ and I'm the Adobe contact for military and DoD and I'd love to schedule a time we can talk!"

I respond but I NEVER hear back. It's incredibly frustrating when I'm trying to pitch Adobe as our solution up my chain but I can't even get a response.

 

Any ideas on how to actually speak with someone?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
April 2, 2021

That's not great service, but be aware that if someone contacts you privately from this message they will certainly NOT be genuine Adobe staff but scammers or worse.

T
Test Screen Name
Legend
March 25, 2021

For what it's worth, Adobe already have specific solutions for Enterprise licenees on government computers that are disconnected. I don't know the DOD's specific needs or setup, obviously, but it seems that it is the enteprise software coordinator that needs to initiate contact, if the current offerings don't fit the needs. One thing for sure: don't contact Customer Service.

M
maxflyerAuthor
Participant
April 2, 2021

I get an initial response from the Adobe team, but when I answer back and try to set up a time to speak they just never respond.

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