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ORBITZ52
Participant
November 28, 2020
Question

Looping Installation on windows 10, 2020

  • November 28, 2020
  • 1 reply
  • 1455 views

Please help, I cant install creative cloud or Adobe photoshop, Lightroom Classic. Keeps looping on You're signed in. But does not install the app.

Many thanks.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2020

it's not clear where or when you're seeing a problem.  are you saying you are unable to install the creative cloud desktop app from here install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud because of some kind of sign out problem?

 

or did that install without problem but you're having trouble using it to install cc programs because you're being repeatedly signed-out as described here https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html and here https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html ?

 

or something else?

    O
    ORBITZ52Author
    Participant
    November 30, 2020

    First problem I encounter was every time I open Adobe light room classic and adobe photoshop I was always redirected to sign in again. Then I tried to uninstall all adobe programs including adobe reader, but when I reinstall the adobe creative cloud it keeps on looping to sign in but it was auto signed in always, then after sevaral times the installing fails with error code 206. I already tried this one but still I cant install the adobe. https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 30, 2020

      ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R

      if that fails, try to repair
      https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

      if that fails go ahead and uninstall/reinstall per the above link

      if that fails, do a clean cc install following each applicable step:

      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
      check for, and if available, update your os
      restart your computer (don't skip this)
      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
      use the desktop app to install your cc programs/trials

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