Looping Sign In screen broke my user account (already paid my monthly subscription)

Question

Hello everyone,To start off, yes I have uninstalled every app including the Adobe Creative Cloud app, signed out multiple times and still haven't solved this. I am reaching out to the community for help and will also provide an MS paint screencap of what's going on.Hope anyone can help ASAP,- Tyler

arij2010 · Accepted Answer

Hi,Test this :1 - For Windows :Run the Tasks Manager to quit these processes .Quits All Adobe background processes :Adobe CEF HelperAdobe Creative Cloud Adobe IPC BrokerAdobe Genuine Software Integrity ServiceCCLibrariesCCXProcessCreative CloudCoreSync2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :C:\Users\<user folder>\AppData\Local\Adobe\OOBEC:\ProgramData\Adobe\SLStore.C:\Program Files (x86)\Common Files\Adobe\ SlCache3--> Run any application as admin and sign in .

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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