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KrisMarissens
Participant
May 7, 2014
Question

Losing income because your applications fail to launch and update. Fix this sh*t NOW.

  • May 7, 2014
  • 2 replies
  • 153 views

I am paying a subscription fee and have been in touch several times with support about this issue. This is plain and simple. I pay for your applications. You make sure I can use them. I am waiting for you to contact me.

<Removed by Moderator>

Now would be a good time.

Issue (So glad I can provide you ONCE AGAIN with details about this issue that proved to be an ongoing nuisance for SEVERAL MONTHS !!!!)

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1.

Install/update progress stops at 50% (more than the usable part of your apps at this time). After that I can learn more about the error. That doesn't really help.

2.

When I launch InDesign "CS6" or "CC" I get told to sign in. Being a good boy I sign in. Next up I get a nice thank you and I start humming "Hey Ho, Let's Go!"but then it dies like Joey and his friends did.

3.

Ideally someone who knows what to do contacts me to fix this. Just to make things really clear: I am still waiting for part III.

This topic has been closed for replies.

2 replies

Mylenium
Mylenium
Legend
May 7, 2014

Without proper technical info like exact system specs nobody can help either of you. And no, we don't do personal callbacks here. That's why you should subscribe to your threads.

Mylenium

Elmariochi
Elmariochi
Participant
May 7, 2014

I have a similar issue, in that I end up in this "Sign in required" loop upon trying to start any app, even though it signed me in. The Creative Cloud app shows me also signed in, yet whatever product I try to launch I end up in this repeating sign in hell.

Tried to contact customer support 3 times and everyone seemed absolutely clueless, following some protocol, reading the same shit of some piece of paper. We paid for this type of subscription so we could use products

between 2 machines and as of about 2 weeks ago it only works on the original install machine at work but not on my PC at home. Anyways, I'm furious about Adobes piss poor customer support.

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