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erica8229660
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February 21, 2015
Answered

lost cs serial number, can't use cs 4 upgrade installer

  • February 21, 2015
  • 1 reply
  • 84 views

Trying to Install CS 4 (upgrade installer) on a clean install of Snow Leopard.  Installer is looking for a prior registered product.  I had installed CS 4, years ago, when I had been using CS.  No longer have the CS installation in place so the installer can't find it.  And I can't seem to locate the original discs for CS.  I believe this must go back nearly 8 years, maybe more.  What can be done in this case to make the installer install?  Thanks.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You need to either have the software installed or have the serial number for the older version.  While it might be unlikely due to the age of the product, you can check your Adobe account online.

    An Alternative might be to contact Adobe Support thru chat and see if they will assist you.  I am not sure if they will though.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    February 21, 2015

    You need to either have the software installed or have the serial number for the older version.  While it might be unlikely due to the age of the product, you can check your Adobe account online.

    An Alternative might be to contact Adobe Support thru chat and see if they will assist you.  I am not sure if they will though.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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