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danielf3527741
danielf3527741
Participant
December 7, 2018
Answered

Lost my Photoshop CS3 and Illustrator CS6

  • December 7, 2018
  • 2 replies
  • 359 views

My mac book pro has had issues since I loaded the latest Mojave. Apple told me to do a clean install. Now I can't get illustrator or photoshop to work. I get Licensing for this product has stopped working. Where do I download these two?

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Correct answer Jeffrey_A_Wright

Danielf3527741, sorry you are facing errors when opening Photoshop CS3 and Illustrator CS6.  The error, "Licensing for this product has stopped working," commonly occurs when restoring the applications from a migrated back up.  Did you reinstall both applications or are you restoring the apps?  For information on how to resolve the current error see Error: "Licensing has stopped working" | Mac OS .

Please update this public forum discussion if you have any questions.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 7, 2018

kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

CS3 and Acrobat 8 activation server is retired see reply #1 https://forums.adobe.com/thread/2372929

-you MUST use the special serial number AND the special installer you download, not your originals

-above includes a link to get the special version AND links to help with activation problems

-more information on activation problems with the new version https://forums.adobe.com/thread/2385900

HOWEVER... you may or may NOT be able to install on Mojave

CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

--Also read for more information https://forums.adobe.com/thread/2458382

--and https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

--and https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
December 7, 2018

Danielf3527741, sorry you are facing errors when opening Photoshop CS3 and Illustrator CS6.  The error, "Licensing for this product has stopped working," commonly occurs when restoring the applications from a migrated back up.  Did you reinstall both applications or are you restoring the apps?  For information on how to resolve the current error see Error: "Licensing has stopped working" | Mac OS .

Please update this public forum discussion if you have any questions.

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