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Sophie Campbell-Johnson
Participant
January 9, 2015
Answered

Lost serial number after move, no sign of it anywhere and my account has no sign of any of my products! HEEEEELLLLPPP ":-(

  • January 9, 2015
  • 1 reply
  • 205 views

I have STUPIDLY uninstalled my cs5 extended form my imac due to it playing up for some time now.

I have the disc to re install but have no idea where my serial number is (no box, no sleeve,no email no sign)

Adobe bridge is still working.

I have logged into both the ADOBE accounts i know i have but neither show i have any products with ADOBE??? I have cs4 on my macbook, lightroom on my imac and HAD CS5 on my imac.

I have gone through all my emails to try and find the order etc but nothing.

I have spent a month trying to get through to Adobe and im at the end of my teather with it!

PLEASE HELP!

    This topic has been closed for replies.
    Correct answer John T Smith

    This is an open forum, not Adobe support... you need Adobe support to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 9, 2015

    This is an open forum, not Adobe support... you need Adobe support to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

    S
    Sophie Campbell-JohnsonAuthor
    Participant
    January 9, 2015

    I have been trying this for a month now with no joy getting through to anyone, shocking CS from Adobe! I just need a phone number and someone who knows what they are doing. I have spent a fortune with them, their CS should be top notch!

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 10, 2015

    Sophie Campbell-Johnson there are no products registered under the account you posted to the forums with.  I would recommend following John's suggestion and contacting our support team directly.  You will want to provide alternate e-mail and phone numbers which the software titles would have been registered under.

    You can find additional information on how to locate registered serial numbers at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

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