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Participant
December 12, 2014
Question

Lost serial retrieval

  • December 12, 2014
  • 1 reply
  • 101 views

Hi.  I've lost my serial number, I think it was on the manual which I threw away.  I kept the other packaging ironically but there is no serial number on them.  I've tried contacting Adobe through the chat app and had no luck, and I have read the articles about where to find lost serial numbers.  I still don't have my serial number so is it possible for someone from Adobe to send me my serial number?

Frustrated that I own the product and can't use it, would be more useful to print the serial on the CD than expecting us to keep all that packaging! Next time I'll write it on the CD myself ^_^.

Thanks!

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    1 reply

    kglad
    Community Expert
    Community Expert
    December 12, 2014

    you already contacted adobe via chat.  if they were not able to help you apparently did not register your software with them.

    if your adobe product is still installed on a pc, you can retrieve your serial number from that installation, Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

    sroomeAuthor
    Participant
    December 12, 2014

    I still purchased the software, and so should be able to get my serial number sent to me surely? Also I have a fresh windows install so I can't retrieve my serial that way.

    kglad
    Community Expert
    Community Expert
    December 12, 2014

    i do not know how you can do that.  someone would need to 'check' your installation disk and reverse engineer the serial number.