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Participating Frequently
June 3, 2024
質問

Lots of Trouble - Reinstalling PhotoShop 12 owned many years - Now got it in, But can't get it on

Hello,

 

Lots of Trouble - Reinstalling PhotoShop 12 owned many years

 

Due to Issues, I had to Uninstall, then Reinstall... did, then wouldnt accept my Product Key... ? What, had to do this B4 & it worked.

 

Now finally I got it in, But can't get it on...?

 

Went to my Adobe account, I signed in & it displayed Registered products, then even gave me a Zip Fie (req'd Windows) for program download, then I even had to subscribe to WinZip to open.

Cost me $7.99...Ok I did...figured worth my time to get PS 12 back up.

 

Subscribed, opened Zip File, installed PS 12, then opened program & said I had to Log In,

okay - I did, now this is the message I'm getting

 

The Adobe serial number you entered is invalid

It may be blocked due to misuse – or because we no longer support new activations of outdated software and apps.

Upgrade your Adobe app or start a free trial to get the latest features and functionality.

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返信数 1

kglad
Community Expert
Community Expert
June 3, 2024

you're probably out of luck. adobe's been less than helpful with older software.

 

plus, it's not clear what you mean bt ps 12.  after ps 7, non-numeric names were used.  pse is different app

Lfryklu作成者
Participating Frequently
June 3, 2024

Hi

Appreciate reply.

Photoshop 12 Elements Essentials

kglad
Community Expert
Community Expert
June 3, 2024

well, now we know what app you're discussing, but the issue with the serial number is still there. 

 

do you have documentation confirming your 24 digit (6 groups of 4 numbers) serial number?  does your adobe account show your serial number?