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Participant
December 22, 2013
Question

LR 5 Install

  • December 22, 2013
  • 1 reply
  • 268 views

I keep geting a failed to install message when downloading LR5 for the Creative Cloud, I do have LR4 installed on my PC.

Runing Windows 8 with lots of RAM and HD

Can you please help.

Thanks

Tim

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1 reply

Romsinha-9KMEUt
Adobe Employee
Adobe Employee
December 22, 2013

Hi Bontphoto,

Please specify the exact error message.

Regards,

Romit Sinha

Participant
December 22, 2013

I had a similar issue yesterday.  I had to find the downloaded MSI and execute it manually.  In my case it was here:

C:\WINDOWS\TEMP\{3830C6F3-6D0F-4FED-9F9B-0EB8365E8A5D}\Lightroom_5_CCM_LS11_win64\Adobe_Lightroom_x64.msi

After running the installation and going back into the Creative Cloud desktop app, it appeared as Installed.