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J
jairo crespo
Participating Frequently
May 21, 2018
Answered

Lr 6.14

  • May 21, 2018
  • 2 replies
  • 1167 views

Compré Lr 6 pero no puedo actualizar. He descargado la actualización 6.14 para instalarla manualmente pero da error diciendo que "Este parche no es aplicable a usted"

Nota: La aplicación se me cierra inesperadamente a menudo sin motivo.

This topic has been closed for replies.
Correct answer kglad

Yes, the file you are pointing is the one I downloaded, but shows the this message:


using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

2 replies

0
02GEEK
Participating Frequently
May 21, 2018

Keep your Lightroom version up to date

J
jairo crespoAuthor
Participating Frequently
May 23, 2018

I think that link doesn't work for me.

I purchased one unique license to Lr 6.0 and when I try to update to 6.14 it says that the update is not valid for me.

If you find any solution or where can I get some real support let me know.

Thank you very much. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 21, 2018

1.  attach a screenshot showing the panel displayed after opening lr 6>help>about lr.

2.  what update file (name and extension) did you try to apply?

    J
    jairo crespoAuthor
    Participating Frequently
    May 23, 2018

    Gracias por tu ayuda.

    Este es el screenshot que de cuando intento instalar la actualización. La actualización me la he descargado en el siguiente enlace: Descargar Photoshop Lightroom y el archivo se llama setup.dmg

    Espero puedas ayudarme pues ahora sigo con el Lr 6.0 con muchos fallos.

    Muchas gracias.

    Translation:

    Thanks for your help.

    This is the screenshot of the failure when I tried to install the last update. The update I downloaded it at the following link: Download Photoshop Lightroom and the file is called setup.dmg

    I hope you can help me because now I still with LR 6.0 with many failures.

    Thank you very much.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2018

    1.  attach a screenshot showing the panel displayed after opening lr 6>help>about lr.

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