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jaro ber
Participant
August 13, 2023
Question

LR 6.14 migration to Win 10 failed

  • August 13, 2023
  • 3 replies
  • 514 views

Originally I had purchased a LR5 version. Then updated to 6.14 and used it for years. Now upgraded my computer to Win 10. Got the Lightroom 6 LS11.exe and try to install.

Get the message my serial number was blocked.

 

Thanks a lot for your support

Jaro

 

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
August 13, 2023

please don't post duplicate messages

jaro ber
jaro berAuthor
Participant
August 13, 2023

Ich hatte vor Jahren eine LR5-Version gekauft, auf 6.14 aktualisiert und tausende Fotos editiert. Jetzt den PC mit Win 10 neu aufgesetzt.

Lightroom 6 LS11.exe lässt sich nicht installieren: "Die eingegebene Seriennummer wurde gesperrt".

 

Bitte, wer kann mir helfen? Vielen Dank,

Jaro

kglad
Community Expert
Community Expert
August 13, 2023

where did you purchase lr 6?

 

=====================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from enterprise&teams">
kglad
Community Expert
Community Expert
August 13, 2023

where'd you purchase your lr 6 from?

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from enterprise&teams">
jaro ber
jaro berAuthor
Participant
August 13, 2023

Thank you so much.

I have bought a LR5 license first, from a user who had deactivated / returned it to Adobe. Have it registered there with its license key, of course.

Updated it many years ago to 6.14.

I was able to re-install it several times under Win 7 without any problem and have edited more than 5000 images by now. Don´t want to lose that.

Regards,

Jaro

kglad
Community Expert
Community Expert
August 13, 2023

while installing lr6, make sure you're accurately entering your lr6 serial number first and when prompted, enter your qualifying product (lr5) serial number.  it's essential that you enter the correct number at the correct time.

 

if you're certain you're doing that accurately and still see that revoked message, contact adobe support to get clarification.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true