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howardp70064443
Participant
December 19, 2021
Question

LR 6 - activation count

  • December 19, 2021
  • 2 replies
  • 204 views

I purchased LR 6 in 2015 but it no longer appears on my account. I have just got a new pc and need to install it.   However Adobe say that I must disable the programme on my previous pc which is now in pieces. I therefore need  guidance on how to diable LR to enable it to be  activated on my new pc.

 

Thank you for any help you can provide

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 19, 2021
quote

I just got a new pc and need to install it.   

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LR6 is not certified to run on Windows 11.  Only the latest Creative Cloud apps (2022) will work on new OSs.

https://helpx.adobe.com/download-install/kb/windows-11.html

 

 

Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 19, 2021

    Lightroom 6 is discontinued & unsupported now.

     

    Assuming you have a computer that can still support it and a legitimate serial number,  you can get a direct download link from Pro Design Tools' website.  It's run by an Adobe Community Professional so it's safe.  Be sure to follow the VERY IMPORTANT INSTRUCTIONS.

    https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

     

    If you exceeded your LR activations, you'll need to contact Adobe directly and ask the agent to reset your activation count.   DO NOT ASK FOR ANY OTHER HELP.  If you do, they'll kick you back here to the forums.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
      H
      howardp70064443Author
      Participant
      December 20, 2021

      Thank you for your quick and detailed reply. This information is most helpful and I will certainly follow what you suggest here. 

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