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Question

Lr and Photoshop update

Forum|Forum|6 years ago
February 11, 2020
2 replies
525 views

I am paying a monthly subscription of £9.98 to Adobe systems and for the past few weeks, I have not been able to use Lr or Photoshop as apparently my trial has ended and I need to subscribe again. But I am still subscribed, so I am not sure what the problem is. Could anyone update me please? Thank you.

Creative Cloud

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Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Adobe Employee

Hello,

Please follow the steps in this link to stop your programs launching in trial mode:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If the problem persists, let us know.