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Inspiring
August 13, 2015
Answered

LR not downloading

  • August 13, 2015
  • 1 reply
  • 351 views

After nearly 2Hrs on the phone ...spoke to 5 differernt people  ... round in circles !,  finally got Adobe to accept my purchase of stand-alone upgrade for LR 6   ....

Email arrived minutes later along with link in the 'My downloads' section.

However it does not download anything.

I click on it .... all I get is notification that it is is 'in place' in my download folder, but nothing downloads.

Internet connect is fine ........ but after several attempts - still nothing downloading from Adobe.

    This topic has been closed for replies.
    Correct answer Tafflad

    That worked - Thnx

    1 reply

    kglad
    Community Expert
    Community Expert
    August 13, 2015

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    TaffladAuthorCorrect answer
    Inspiring
    August 14, 2015

    That worked - Thnx

    kglad
    Community Expert
    Community Expert
    August 14, 2015

    you're welcome.

    (p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)