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k64
Participating Frequently
July 12, 2016
Answered

Lr6 deactivate / activate

  • July 12, 2016
  • 2 replies
  • 417 views

History:

2015 Jly: Upgraded to Lr6 on Win7 desktop PC and on Win7 laptop PC but this only used on holiday

2015 Sep: catastrophic demise of desktop PC, replaced with Win10 desktop PC.  Lr6 perfectly OK.

2015 Dec: Win10 laptop replaces old laptop.  Lr not deactivated.

2016 Apr: Lr6 on new laptop, OK on holiday but 30-day limit warning.  Forgot to do anything about this upon return.

2016 Jun: Laptop on holiday again, Lr6 30-day limit appears to have restarted!

Now:

Attempts to deactivate Lr6 on old laptop fail as Lr6 will not start up at all - gets to splash screen and freezes "not responding"

The activate option is not apparent under the Help tab on the new laptop.

On Adobe website the 24/7 Chat option is always Closed and telephone support is not available with my Lr6, so I’m turning to this forum for best advice:

How can I activate Lr6 on the new laptop?

This topic has been closed for replies.
Correct answer Just Shoot Me

I think you will need to contact Adobe directly by using the Chat system from the Support link on the Adobe home page.

2 replies

Inspiring
July 12, 2016
Just Shoot Me
Just Shoot MeCorrect answer
Legend
July 12, 2016

I think you will need to contact Adobe directly by using the Chat system from the Support link on the Adobe home page.