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spyrakrzys
Participant
November 15, 2021
Answered

LR6 reactivation problem

  • November 15, 2021
  • 1 reply
  • 221 views

Hello.
I have a problem with legally purchased Lightroom 6.
I've had it for years, on two computers. Unfortunately, both computers were reinstalled due to disk failure. I couldn't deactivate the license on these computers, so now I have lost access to LR. The app won't reactivate. Adobe support won't help.
I do not want to buy a subscription for photographers, because I use the application very rarely, usually after the holidays.

Is there any way to fix the Ligthroom?

This topic has been closed for replies.
Correct answer AxelMatt

CONTACT ADOBE SUPPORT from the Chat link:  Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for DEACTIVATION of Lr6.

If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.

It is happening more often that some Support Staff say it cannot be done, yet others kindly oblige.

1 reply

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
November 15, 2021

CONTACT ADOBE SUPPORT from the Chat link:  Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for DEACTIVATION of Lr6.

If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.

It is happening more often that some Support Staff say it cannot be done, yet others kindly oblige.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
spyrakrzys
Participant
November 15, 2021

Thank you very much. Thanks to this hint, I was able to solve the problem.

And I've nearly bought DxO

I'm very happy!