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baileybuttonwhite
Participant
October 21, 2023
Question

LRC Mac download

  • October 21, 2023
  • 3 replies
  • 453 views

Just purchased the Photographer plan. I have downloaded creative cloud. My account will not allow me to download LRC. It prompts me to "try" or "buy" LRC even though it should be included in my plan that I have subscribed to. I clicked on "buy" just to see if it would prompt me, and it states that it is already part of my subscription but does not prompt me to download. I have been trying to figure out for the last hour how to download to my mac laptop and I am getting very frustrated. TIA.

This topic has been closed for replies.

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 21, 2023

@baileybuttonwhite 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

GoldingD
GoldingD
Legend
October 21, 2023

First up, your copy of the Adobe Creative Cloud Desktop App (ACCDA), are you signed in?

And does the e-Mail account shown math what you used for the subscription?

(I cut out my PII info in the example)

 

 

 

Secon, up, in the Apps section, are the apporiate Apps for your Plan shown as Installed or Available?

 

Sean McCormack
Community Expert
Sean McCormackCommunity Expert
Community Expert
October 21, 2023

You need to download the Creative Cloud app and log in to it to get the downloads. 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
B
baileybuttonwhiteAuthor
Participant
October 21, 2023

hi thank you for your response, however as stated above i have already downloaded the creative cloud app. it does not allow me to download LRC from the creative cloud app. 

Sean McCormack
Community Expert
Sean McCormackCommunity Expert
Community Expert
October 21, 2023

Are you logged in with the same account you used to pay for the app? 

 

As this is a download and install issue, I'm moving this to the correct forum. 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
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