Skip to main content
Participant
January 27, 2014
Question

Lucia Serra Illustrator redownload

  • January 27, 2014
  • 1 reply
  • 654 views

Me baje Illustraitor, Photoshop e Indesign hace cuatro dias desde el centro de decargas como prueba. Pero nunca pude abrir los programas simpre me salia esta mensaje: You are running an operating system that Photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms. Al contrastar lo requerido con mi ordenador vi que todo estaba en orden Software 10.9.1 y todo lo demas. Como no me funcionaba, sin saber que hacer, borre todo lo que me habia descargado.

Ahora he comprado un mes de Illustraitor para probarlo pero sigue sin dejar que me lo descargue, ya que en mi cuenta figura como que ya lo he dacargado.

Se puede redecargar un programa?

Adjunto pantallazos que puedan ser relevantes y que confirman mi compra:

Muchas gracias por su ayuda, espero su mensaje,

Lucia Serra

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
January 27, 2014

Lucia I would recommend reviewing your installation logs to determine if there was an error during the installation.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret the installation log files.  You are welcome to post any specific errors you discover to this discussion.

lserritaAuthor
Participant
January 28, 2014

Hi Jeff, my Logs folder is empty. Thanks

Jeffrey_A_Wright
Legend
January 28, 2014

Lserrita the software did install though correct?  Or are you log files empty of errors? 

If you would like direct assistance examing your log files then I would recommend contacting our support team directly.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.