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Question

Mac OS Big Sur 11.1 NOT working

Forum|Forum|5 years ago
December 21, 2020
5 replies
5265 views

I recently purchased a Mac Book Pro, that came with OS Big Sur 11.1. It is my first Mac and I was upgrading ( or so I thought) from a windows laptop to this. I'm a working artist and was looking forward to using the as my new creative tool.

I have downloaded Creative Cloud 8 times and have had NO luck with the instalation of creative cloud to access my paid subscription. I have read this was a n issue with older versions of Big Sur... I would have thought this would have be resolved by now?? Can anyone help?

This topic has been closed for replies.

B

brentw29519105

Participant

I bought a new MacAir with the M1 and did the migration and couldn't get a single CC app to work correctly. Everything worked perfectly after I deleted everything inside the library/application support/adobe/oobe folder based on the advice on another forum. Didn't delete the oobe folder, just everything inside it.
Photoshop and InDesign work flawlessly now.

kglad

Community Expert

the apple migration tool (afaik) always causes problems with adobe programs.

you should roll back your migration and re-migrate everything other than adobe programs. (i would do this by properly uninstalling adobe programs and cleaning* my old computer and then starting the migration process.) then properly install adobe programs using the cc desktop app.

*
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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Alexandra5E22

Participant

Thanks for sharing the link it is helpful for me https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool -installation-problems.html

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rpd79679862

Participant

I had the same problem and eventually found that CC applications migrated with Apple's migration assistant can end up with permissions problems. For me Creative Cloud and everything except Acrobat would start up but then not respond to the cursor. The Adobe solution was to establish a new admin-level account on the machine. I did that and the programs worked, but did not want to migrate the other 50 or so applications I run into that account. So I uninstalled all the Adobe software, trashed all Adobe files and folders that remained, emptied the trash, restarted, and then reinstalled the Creative Cloud suite from scratch. That worked fine and I am in business now.

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Alexandra5E22

Participant

Hi, I was also facing the same issue but thanks for sharing this link it really works for me. https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&product Id=creative-cloud

kglad

Community Expert

you're welcome.

John T Smith

Community Expert

SOME Adobe programs are compatible with Apple's BS, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html
.
And, Apple's BS update sometimes isn't even compatible with itself
https://www.macworld.co.uk/news/macos-big-sur-bricks-older-macbook-pro-models-3798046/

PJollimoreAuthor

Participating Frequently

Hi, I tried your link and it still didn't work.... I'm at a loss as to what to do at this point.

M

Martha Rose5E9A

Participant

I am having the same problems. Did you find a solution?

kglad

Community Expert

what problem are you having installing install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

NOTE: if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

PJollimoreAuthor

Participating Frequently

Ir appears to download, but then it won't open. After the download, it says creative cloud will open automatically.... Um no.... I have to go search for the downloaded app, then I click on it. Nothing happens.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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