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Mac OS Catalina não instala softwares da creative cloud.

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Meu computador é um iMac 2020 e o sistema operacional dele é o OS Catalina 10.15.8. Tenho direito de instalar os aplicativos do plano que comprei e quero saber como faço para instalar os softwares que tenho direito de utilizar?

Jeff_A_WrightCorrect answer

Community Manager

Thread summary
A poster has expressed difficulty in installing the Creative Cloud applications included in their purchased subscription plan on a Mac.
Troubleshooting steps / guidance mentioned by other participants

Leo R. (Community Experts) recommended upgrading to macOS Tahoe or Sequoia, noting that it would enable users to install Creative Cloud applications, as Catalina is no longer supported for new installations.

Suggested solutions by Adobe
1. Please check the current Creative Cloud system requirements to ensure your operating system is supported before installation.
Technical requirements for Creative Cloud apps
2. Verify the compatibility of Adobe applications with your specific macOS version.
Adobe apps compatibility with macOS
3. After updating to a supported version of macOS, download the Creative Cloud desktop app from the website.
Download Creative Cloud desktop app
4. To install the apps included in your plan, use the Creative Cloud desktop app.
Download Creative Cloud apps
5. If you need to stay on an older operating system, install a compatible earlier version of the app instead.
Install previous versions of Creative Cloud apps

Jeff_A_Wright

Correct answer

Community Manager

Thread summary
A poster has expressed difficulty in installing the Creative Cloud applications included in their purchased subscription plan on a Mac.
Troubleshooting steps / guidance mentioned by other participants

Leo R. (Community Experts) recommended upgrading to macOS Tahoe or Sequoia, noting that it would enable users to install Creative Cloud applications, as Catalina is no longer supported for new installations.

Suggested solutions by Adobe
1. Please check the current Creative Cloud system requirements to ensure your operating system is supported before installation.
Technical requirements for Creative Cloud apps
2. Verify the compatibility of Adobe applications with your specific macOS version.
Adobe apps compatibility with macOS
3. After updating to a supported version of macOS, download the Creative Cloud desktop app from the website.
Download Creative Cloud desktop app
4. To install the apps included in your plan, use the Creative Cloud desktop app.
Download Creative Cloud apps
5. If you need to stay on an older operating system, install a compatible earlier version of the app instead.
Install previous versions of Creative Cloud apps

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MCwtAuthor

A inutilidade é a melhor causa causante e não causada, que propicia uma afirmação inocula aos dois senhores que buscaram defender o que são obsoletos. fico indisposto por perder meu tenpo, porém, ao mesmo tempo, apreendo com Cuba que somente a educação constrói uma sociedade. Delirem crianças e voltem cedo para casa.

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MCwtAuthor

A inutilidade é a melhor causa causante e não causada, que propicia uma afirmação inocula aos dois senhores que buscaram defender o que são obsoletos. fico indisposto por perder meu tenpo, porém, ao mesmo tempo, apreendo com Cuba que somente a educação constrói uma sociedade. Delirem crianças e voltem cedo para casa.

tudo mentira

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MCwtAuthor

Meninos a mamãe está chamando para o jantar!

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MCwtAuthor

Meninos a mamãe está chamando para o jantar!

tudo mentira

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Nancy OShea

Community Expert

Não participo nem acomponho de forma alguma as atitudes da OBSOLESCÊNCIA PROGRAMADA! Lamentável!!

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@Cocu

Don’t buy from Apple which forces you to upgrade each year.

Get a Windows PC instead.

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Nancy O'Shea— Product User & Community Expert

MCwtAuthor

Não participo nem acomponho de forma alguma as atitudes da OBSOLESCÊNCIA PROGRAMADA! Lamentável!!

===========

@Cocu

Don’t buy from Apple which forces you to upgrade each year.

Get a Windows PC instead.

tudo mentira

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Nancy OShea

Community Expert

@Cocu,

You need a compatible operating system that can support Creative Cloud products.
Catalina is a non-starter. It’s 7 versions out of date & no longer supported.

macOS 11 Big Sur (Nov 2020) 🚫
macOS 12 Monterey (Oct 2021) 🚫
macOS 13 Ventura (Oct 2022) 🚫
macOS 14 Sonoma (Sept 2023) ✅
macOS 15 Sequoia (Sept 2024) ✅
macOS 26 Tahoe (Sept 2025) ✅

Technical Requirements for Creative Cloud:

https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

MCwtAuthor

@Cocu,

You need a compatible operating system that can support Creative Cloud products.
Catalina is a non-starter. It’s 7 versions out of date & no longer supported.

macOS 11 Big Sur (Nov 2020) 🚫
macOS 12 Monterey (Oct 2021) 🚫
macOS 13 Ventura (Oct 2022) 🚫
macOS 14 Sonoma (Sept 2023) ✅
macOS 15 Sequoia (Sept 2024) ✅
macOS 26 Tahoe (Sept 2025) ✅

Technical Requirements for Creative Cloud:

https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html

Hope that helps.

o|o

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MCwtAuthor

@Cocu,

You need a compatible operating system that can support Creative Cloud products.
Catalina is a non-starter. It’s 7 versions out of date & no longer supported.

macOS 11 Big Sur (Nov 2020) 🚫
macOS 12 Monterey (Oct 2021) 🚫
macOS 13 Ventura (Oct 2022) 🚫
macOS 14 Sonoma (Sept 2023) ✅
macOS 15 Sequoia (Sept 2024) ✅
macOS 26 Tahoe (Sept 2025) ✅

Technical Requirements for Creative Cloud:

https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html

Hope that helps.

o|o

Utilizou softwares da macromedia? Conhece o figma?

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kglad

Community Expert

@Cocu

i’m not an adobe employee. and if you don’t want to cancel your subscription, don’t cancel it.

you’re free to continue paying for a subscription you can’t utilize, or update your os to one compatible with the apps you want to use, https://helpx.adobe.com/creative-cloud/system-requirements.html

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MCwtAuthor

@kglad se não é funcionário da adobe, o que? e por que? está defendendo a adobe? qual é sua intenção?

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kglad

Community Expert

i’m trying to help you. recognizes and encourages people like me (that demonstrate expertise in adobe apps and services) to help other users (like you).

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kglad

Community Expert

use the direct dl links to get the right version at the bottom of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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MCwtAuthor

use the direct dl links to get the right version at the bottom of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

o|o you

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leo.r

Community Expert

Your Mac should support macOS Tahoe. Upgrade to Tahoe (or Sequoia for that matter), then you can install anything you wish from Creative Cloud. Catalina is not supported by now and you won’t be able to install anything.

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MCwtAuthor

olá leo. boa noite e agradeço por sua gentileza em dar-me atenção.
Tenho e sou dono do computador e sistema operacional que escolho.
Assinei um plano da Adobe qu em nenhum momento fui avisado que o software não funcionaria em meu sistema operacional. Lamentável.
Quais são meus direitos legais de usar o aplicativo que aluguei durante um ano para funcionar em meu sistema operacional?
Obrigado.

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MCwtAuthor

Não participo nem acomponho de forma alguma as atitudes da OBSOLESCÊNCIA PROGRAMADA! Lamentável!!

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