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S
Salmiakki
Participant
April 5, 2021
Answered

Mac OSX High Sierra (10.13.6) and Photoshop

  • April 5, 2021
  • 1 reply
  • 36383 views

I have an iMac running OSX 10.13.6.   Despite being 10 yrs old the computer itself is working fine with the exception of Photoshop.  A recent update has rendered the software useless as it crashes all the time. I have version 21 on my desktop and 22 on my laptop which works fine, however, laptop is not really the place I do my main work.  I wanted to revert to an earlier version of Photoshop that doesn't crash but that doesn't seem to be possible.  The only options in the install earlier versions section show the latest incompatible version plus the version I have installed (which crashes).  I see all the earlier versions for lightroom and thought it should be the same for Photoshop/Bridge. I just want to roll back one updated.  Unfortunately I don't have a TimeMachine back up from an earlier version as I had inadvertently switched Time Machine off.

Any ideas how to get the earlier versions to show up?

 

 

 

 

    Correct answer John T Smith

    Adobe only offers the current and ONE older version

     

    Direct Download Links https://prodesigntools.com/tag/ddl MAY help


    -you MUST do what it says in Note: Very Important Instructions
    -https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
    -the prodesign links go directly to Adobe's file server, so this process
    --will only work until Adobe completely removes the old version(s) from the server
    .
    IF/When you do have a download, be sure to copy it to AT LEAST one external device
    -since Adobe does sometimes remove old versions from the server
    -a usb flash drive or hard drive, or write to a DVD

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 5, 2021

    Adobe only offers the current and ONE older version

     

    Direct Download Links https://prodesigntools.com/tag/ddl MAY help


    -you MUST do what it says in Note: Very Important Instructions
    -https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
    -the prodesign links go directly to Adobe's file server, so this process
    --will only work until Adobe completely removes the old version(s) from the server
    .
    IF/When you do have a download, be sure to copy it to AT LEAST one external device
    -since Adobe does sometimes remove old versions from the server
    -a usb flash drive or hard drive, or write to a DVD

      S
      SalmiakkiAuthor
      Participant
      April 5, 2021

      Thanks so much for the help.  I was able to download the version, but came across an error code when trying to install which I'm not able to get past.  I think I'm just going to have to abandon Photoshop for an alternative software.

      A
      Abu Masnur
      Participating Frequently
      March 17, 2023

      For iMac 2010/2011 users running High Sierra like me (but should also prove useful for win users with non-current os'es, and anyone with a  cc subscription wanting older cc versions)

       

      1. If you have a current cc desktop app on your computer, it must be removed*
      2. Download 2019 (or earlier) cc versions of the software from ProDesignTools
      3. Important: Disconnect from the internet
      4. Install your software downloaded from prodesigntools.com
      5. Connect to the internet and allow Creative Cloud to update and retrieve your licensing info.
      6. Done!

       

      ---------------------------------------------------------------------------------------------------------------------------------------------

      *

      if you have trouble installing anything cc because of previous installs, clean your computer of cc files by following each applicable step below (ie, if it's not possible perform a step, skip it):

       



      1. uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      2. then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      3. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

       

      steps 4, 5 and 6 only need to be done if you were or are having problems with cc apps

      4. check for, and if available, update your os

      5. if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      6. if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      7. restart your computer (don't skip this)

      8. reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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