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Participant
February 3, 2013
Answered

MAC Photoshop Help?

  • February 3, 2013
  • 3 replies
  • 522 views

I recently purchased Photoshop Elements 11 Student and Teacher Edition, and was able to install the Premier version, but unable to install the Photoshop Elements 11 version because I was asked to close out of ElementsAutoAnalyzer, PhotoShopServer, and DynamicLinkManager.  However, when I searched my Mac for these programs so that I could close out of them, they didn't exist!  I'm not sure how to proceed; can you please send me some instructions, or a link to what to do in this scenario? 

The message I get when I am prevented from installing is as follows (I also receive this message when I try to UNinstall the software, so uninstalling is not an option):

Exit Code: 24

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW046: Following Conflicting processes were running -

block:ElementsAutoAnalyzer{|}block:PhotoshopServer{|}block:dynamiclinkmanager

-------------------------------------------------------------------------------------

    This topic has been closed for replies.
    Correct answer ShefaliG

    Please close the conflicting processes and then try/continue with installation.

    3 replies

    Mylenium
    Legend
    February 4, 2013

    Terminate the processes:

    Working with your Operating System’s Tools

    Mylenium

    ShefaliGCorrect answer
    Adobe Employee
    February 4, 2013

    Please close the conflicting processes and then try/continue with installation.

    Ned Murphy
    Legend
    February 4, 2013

    Try entering "Exit Code: 24" in the Ask A Question field at the top of the forum page and see if any of the search results help identify the problem and possible fixes.