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Baho
Participating Frequently
February 27, 2023
Question

Macbook Pro 2021, OS Ventura: Nur ein Anmeldeobjekt von Adobe möglich

  • February 27, 2023
  • 1 reply
  • 879 views

Hallo,

seit der Installation von macOS Ventura wenigen Wochen kann ich nur noch ein Adobe Programm in die Anmeldeobjekte (Autostart) packen. Möchte ich weitere hinzufügen, funktioniert es nicht, es gibt auch keine fehlermeldung oder ähnliches. Lösche ich das eine Adobe Programm aus den Anmeldeobjekten, kann ich wieder ein beliebiges hinzufügen, dann das gleiche Procedere. Versucht wurde es mit Illustrator, Photoshop, InDesign und Xd aus 2022 und 2023.

Es funktioniert auch im abgesicherten Modus nicht, der Apple-Support sieht das Problem auf Adobes Seite.

 

Hat jemand das gleiche Problem und ggf. eine Lösung?

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 27, 2023

can you add more non-adobe items to auto start?

Baho
BahoAuthor
Participating Frequently
February 27, 2023

Yes, I can add any other app to the auto start.

kglad
Community Expert
Community Expert
February 27, 2023

i've never heard that reported before.  i can't see how "fixing" the cc desktop app would resolve that problem, but that's a possibility.

 

before doing that, check https://helpx.adobe.com/download-install/kb/background-processes-macos.html and https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

 

those are the only ventura and adobe issues published by adobe.

 

to work on the cc desktop app:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.