Skip to main content
dutyhog
dutyhog
Participant
September 21, 2015
Answered

MacBookPro crashed -how can I deactivate Elements - chat says it is closed.

  • September 21, 2015
  • 2 replies
  • 195 views

To get Adobe to help I tried to enter Chat, which says it is open Monday—Friday, 9am—5pm GMT, but a 1130 GMT on Monday it says it is closed. I had Adobe Photoshop Elements 9 installed on my MacBookPro which crashed and cannot be repaired.  How can I deactivate its licence on that computer and reactivate it in my Mac Mini?  

This topic has been closed for replies.
Correct answer dutyhog

Did you tried below link ?

Click on Still need help button and select Chat option :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeedHelp


Thanks for that. The problem was that chat was closed, even though it is within the times it should be open. But now it has come on again, so I'm trying to ask chat  for help.

2 replies

dutyhog
dutyhogAuthor
Participant
September 21, 2015

Thanks to those who helped. The chat had been unexpectedly closed, but it opened again later and my problem was dealt with satisfactoriy.

RahulTyagi_
RahulTyagi_
Participating Frequently
September 21, 2015

Hi Gordon,

  • Make sure that your computer is connected to the Internet.
  • Start the application.
  • Choose Help > Sign Out (Your Adobe ID).
  • Click Sign Out.


Later, You can sign back in on your Mac Mini with your Adobe ID.

Regards,
Rahul

dutyhog
dutyhogAuthor
Participant
September 21, 2015

Thanks for the very quick response, but I don't understand. I said my MacBookPro has crashed, and it cannot be repaired, so I can't even start it. let alone open the application and go onto the internet.  I'm currently writing this from my Mac Mini, which is where I want to licence the Elements application.

Govardhan.V
Govardhan.V
Participating Frequently
September 21, 2015

Did you tried below link ?

Click on Still need help button and select Chat option :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeedHelp

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices