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JustinKeller
Participant
April 16, 2021
Answered

macOS: Couln't uninstall Creative Cloud for desktop

  • April 16, 2021
  • 1 reply
  • 369 views

I got so fed up with Adobe Creative Cloud I cancelled my subscription (even paid the early termination fee). Upon trying to uninstall Creative Cloud I am greeted with the super intentionally generic and ridiculous message:

Couln't uninstall Creative Cloud for desktop. You still have Creative cloud applications installed on your computer that require it.

 

Besides this being borderline illegal (I work in software development), and am technical. I DON'T have any creative cloud applications installed. I verified and uninstall all listed applications in creative cloud. Additionally, I manually went into macOS activity moniter and manually force killed any and all applications starting with "Adobe" or "Creative".

Even after all this, I still CANNOT UNINSTALL. This is utter nonsense. Please advise how to once and for-all remove your product.

This topic has been closed for replies.
Correct answer John T Smith

1 - this is a public form, not Adobe support

2 - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
April 17, 2021

1 - this is a public form, not Adobe support

2 - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

J
JustinKellerAuthor
Participant
April 17, 2021

Thanks, that worked like a champ.  Not sure why I need to hunt down a special uninstall tool when every other software manufacture macOS uninstall works.

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