Skip to main content
C
catspaw_51
Inspiring
April 1, 2020
Question

MacOS does not recognize internet addresses beginning with aam

  • April 1, 2020
  • 2 replies
  • 3288 views

I'm trying to download CC apps both from the app list and the application manager in Mac using OS 10.15.3. I get a Page Failed to Load error that ends with the note that MacOS doesn't reccognize internet addresses that begin with aam, as in Adobe Application Manager. Tried with firewall on and off. Any hints?

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 1, 2020

Have you reported this problem to Apple?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 1, 2020

John Smith, the error occurs because the browser does not know how to hand off the request to the Creative Cloud desktop app.  If the original poster follows the advice provided by John Walker, then they will be able to begin the install process since the installation is not being triggered by a web browser.  More information on this can be found at https://helpx.adobe.com/creative-cloud/kb/aam-error-update-cc-desktop-app.html.

 

This use to be more common before we started, including both the Application and the CC Desktop app when you install your first App.

C
catspaw_51Author
Inspiring
April 1, 2020

So here's a long-shot question. Historically, CC apps show up in a directory as, say, Illustrator CC. I happen to have a non CC version of Illustrator on this machine. I got an update notice and ended up with something called Illustrator 2020. Is that the name of the current CC version?

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
April 1, 2020

Have you installed the Cloud desktop app so you can install the other apps with it?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

    C
    catspaw_51Author
    Inspiring
    April 1, 2020

    I have tried from both the list of apps and the application manager. It's apparently a Mac OS issue and not a CC issue given the nature of the error message.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices