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Participant
October 28, 2021
Answered

MacOS Installer does not work (macOS Monterey 12.01

  • October 28, 2021
  • 2 replies
  • 9006 views

Hi,

I just signed up for Adobe Photoshop and wanted to download the desctop app on my MacBook.

After downloading the desctop app and double-clicking on the icon for installation nothing happens.

 

Any ideas what is going wrong?

I am using a MacBook Air M1 with macOS Monterey (12.01) installed.

 

Thanks for any advice.

 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Default, is any other Adobe software installed on the MacBook Air?  Were you following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html when beginning the installation for Photoshop CC?

2 replies

Participant
October 29, 2021

hello, I have th exact same problem And nothing seems to work, Ive deleted all adobe software from the computer and now no dmg installation file lauches. Creative cloud desktop app installation won't lauche nor photoshop or other sofware installation. please help I got work to do

David__B
Adobe Employee
Adobe Employee
October 29, 2021

Hi Yanne57445611,

 

I'd suggest rebooting the computer, dismount the dmg files, download the dmg to the desktop using alternative links from the bottom of the article here and try again: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

If you continue to face difficulties I'd suggest contacting and working with our support directly. They can be reached by signing in with the email associated with your membership here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Hope that helps,

- Dave

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
October 28, 2021

Default, is any other Adobe software installed on the MacBook Air?  Were you following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html when beginning the installation for Photoshop CC?

Participant
October 29, 2021

Hi Jeff,

thanks a lot for the advice. Works now.