Skip to main content
D
defaultft85ipeobs42
Participant
October 28, 2021
Answered

MacOS Installer does not work (macOS Monterey 12.01

  • October 28, 2021
  • 2 replies
  • 9006 views

Hi,

I just signed up for Adobe Photoshop and wanted to download the desctop app on my MacBook.

After downloading the desctop app and double-clicking on the icon for installation nothing happens.

 

Any ideas what is going wrong?

I am using a MacBook Air M1 with macOS Monterey (12.01) installed.

 

Thanks for any advice.

 

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Default, is any other Adobe software installed on the MacBook Air?  Were you following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html when beginning the installation for Photoshop CC?

    2 replies

    Y
    yanne57445611
    Participant
    October 29, 2021

    hello, I have th exact same problem And nothing seems to work, Ive deleted all adobe software from the computer and now no dmg installation file lauches. Creative cloud desktop app installation won't lauche nor photoshop or other sofware installation. please help I got work to do

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      October 29, 2021

      Hi Yanne57445611,

       

      I'd suggest rebooting the computer, dismount the dmg files, download the dmg to the desktop using alternative links from the bottom of the article here and try again: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

       

      If you continue to face difficulties I'd suggest contacting and working with our support directly. They can be reached by signing in with the email associated with your membership here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      Hope that helps,

      - Dave

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      October 28, 2021

      Default, is any other Adobe software installed on the MacBook Air?  Were you following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html when beginning the installation for Photoshop CC?

        D
        defaultft85ipeobs42Author
        Participant
        October 29, 2021

        Hi Jeff,

        thanks a lot for the advice. Works now.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices