MacPro with OS10.13.4 [How to reinstall CS6?]

Forum|Forum|7 years ago
December 17, 2018
2 replies
262 views

I was told I could install my Adobe CS6 programs on my MacPro with OS10.13.4 but I don't see the upgraded installer anywhere?

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M

marquis12Author

Participant

Thank you, that helped. I'm also having another problem- none of my serial numbers are working and I got them from my account page on Adobe.com. Any thoughts on why this is happening?

kglad

Community Expert

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

kglad

Community Expert

hi,

sierra (os 10.12) and high sierra (os 10.13) are not compatible with older software, but adobe's posted a work-around: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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