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SB-101
Known Participant
February 19, 2015
Question

Made Payment for Adobe Creative Suite 6 Design Standard, Can't download or get serial!

  • February 19, 2015
  • 1 reply
  • 593 views

Hi,

I just ordered the Adobe Creative Suite 6 Design Standard from the Adobe India Webstore.

http://shop.adobe.com/store/adbehap/en_IN/DisplayProductDetailsPage/ThemeID.25225600/productID.247436900

The Payment has gone through and I have a order number. But I am not able to find the download option and the serial number for the software.

I have not received any email from Adobe after the payment and it's not showing up in My recent orders or My order history.

I contacted the email given on the payment support page (removed by moderator) with the order details but it's bouncing back.

So I called the Adobe Customer Service at (removed by moderator) and it's saying they they don't support CS6!

Can anyone from Adobe please help?

This message was edited by a moderator to remove references to a customers service telephone number that does not belong to Adobe.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 19, 2015

check for your serial number here, https://www.adobe.com/account.html

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

SB-101
SB-101Author
Known Participant
February 19, 2015

That's the problem, it's saying "You have no registered products." and "You have no recent orders." !!

But my payment has gone through and I also have a order number!!!

Kartikay_Sharma
Participating Frequently
February 19, 2015

Hi Saikat,

Upon checking your account, I wasn't able to find the details of your latest order. Since you mentioned of getting the Order number, Can you please share that order number in a private message with me so that I can check the details around it and get back to you with an update.

In the mean time, if you wish to download the product, feel free to use the following link to download the product.

Download CS6 products

Cheers,

Kartikay Sharma