Participant

Answered

MAJ 22 Crash premiere pro at launch / Windows

Hi everyone,

since the maj 22 I can't open premiere pro which crashes at launch when I have this configuration:

--

LAPTOP-LDVPP5CD
Processeur Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Mémoire RAM installée 8,00 Go (7,80 Go utilisable)

Graphic card Intel Hud Graphics
Type du système Système d’exploitation 64 bits, processeur x64
--

I have already cleared the cache, uninstalled and reinstalled the software and tested version 15.4.2 and it doesn't work.

Help pleaaase !

This topic has been closed for replies.

Correct answer Peru Bob

Try updating the graphics driver directly from Intel.

Correct answer

Community Expert

Try updating the graphics driver directly from Intel.

Participant

It works ! Thanks all

Community Expert

if that fails,

what's your os version?

did you install pre using the cc desktop app?

Participant

I've already tried it and it didn't work, and yes I have the creative cloud
on my computer

Sign up