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Marco5C7E
Participant
September 7, 2020
Answered

Marco Bernabe

  • September 7, 2020
  • 1 reply
  • 329 views

Hola a todos comunidad.

Tuve que crear esta cuenta ya que mi cuenta en la que tengo pagada la membresia de un año tengo activada la verificacion en 2 pasos, pero el numero celular con el que verificaba, acutalmente se encuentra desactivado, la segunda opcion que tengo es el correo de verificacion, y de hecho me llega ahi el codigo, el problema radica en que olvide la contraseña y para re establecer la contraseña forzosamente me pide el numero de celular, trato de comunicarme con Adobe pero me comentan que no hay operadores por los temas  de contingencia, alguin sabe como podria re establecer mi contraseña.

Gracias y Saludos.

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Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 7, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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