Master Collection CS6 Max License Issue
I am one of the few remaining CS6 users. Adobe has finally had enough of us CS6 users
Don't re-install, deactivate (with the attempts to reinstall) Master Collection CS6. I was having an issue with exporting to H.264 after years of being able to do so without issue. After searching the Forums, it was suggested to re-install. I pulled out the CD's (remember those?), ran the installation, entered the serial number and off it went. When launching one of the programs, I was presented with a dialog box that stated that I have exceeded the maximum computers for my license. I selected the close button and was able to use the application. I then did a Master Collection Update thinking that it might pick up that the machine it was installed (Mac address) would be recognised - nope. After the update, I was now presented with a 27-day application stop due to the multiple computer installations.
Again, search these Forums. The suggestion was to call.
I called. Apparently, my license was installed on 4 or 5 computers. This is untrue. It is on 2. But, 4 or 5 means that they don't know how many as it was not a specific number. I was then told that the servers were gone and there was no way to make changes to allow me to have my rightfully valid license on my computer. I was also informed not to deactivate my other license on my secondary computer as it would not allow me to reinstall on my intended computer.
But I was in luck! They could sell me the latest and greatest package.
Moral of the story - Adobe is using the call home feature to force people to upgrade to the SAAS products. The life-time license is no longer valid.
It is too bad that customers are treated like this.
