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2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 18, 2022

It seems that your connect to the secure Adobe servers is timing out. 

In a first step check that you can connect to the servers.

For help with that and other issues with connect secure adobe.com please see here:

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Especially take a look to Section 2: "Reset your hosts file"

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    S
    Scofield236464630h2jAuthor
    Participant
    March 18, 2022

    Thanks for responding,

    As I said, 

    "Including ping pong" I mean to this test, 

    Unfortinatly, It does not help.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 18, 2022

    As Axel mentioned, Scotfield, the computer encountered problems contacting our servers.  If you are attempting to evaluate and individual membership for Premiere Pro CC, please make sure you install the software on a computer and network you have unrestricted access to.

     

    In addition to the suggestions offered by Axel, please see https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html for other common causes that could be blocking the computer's ability to contact Adobe servers.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 18, 2022

    Scofield, what type of Creative Cloud membership are you attempting to utilize to download and install Premiere Pro CC?  The error messages indicate the computer is blocked from contacting Adobe servers.  Are you installing Premiere Pro CC on a computer and network that you maintain or is managed by an organization?

    S
    Scofield236464630h2jAuthor
    Participant
    March 18, 2022

    Thanks for responding,

    What did you mean "blocked" ?

    I have private network (not community), 

    My host file restored to be default after that I did restart, 

    I tried to disable the defender, but it's not help,

    Thanks,

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