master suite 6 maximum devices

Question

I am trying to reinstall this package onto my new PC so i deactivated it on my old PC as it said there were to many devices active and it didn't work on my new PC now my old PC is locked out also, i've chatted online with the live chat and they sent me here. On my account it says no active devices and i cannot sign out of all devices, it only gives me the option to retry my product code or try another when i load an application.

AxelMatt · Accepted Answer

If you can't deactivate a serial number you have to contact the Adobe support. Only they can reset the activation counter.

This is a public forum and not the link to Adobe support. We're all normal users as you are.
Sorry, nobody here can help with an account or payment problems

Be sure to be signed in with your Adobe ID before accessing the link below.
Do be aware that Adobe's staffing is also impacted by the virus and so wait times can be a little are longer. Make sure that your browser does NOT block ads, scripts, or pop-ups.
Please allow 'cookies' in your web browser for the link to work

This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

ASK ONLY FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may have to be PERSIST or TRY SEVERAL TIMES to find a more experienced support professional.

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